Performance Objectives
WorkDove provides a sample list of Employee Performance Objectives for you to use in your Performance Management System. You can use these objectives or add your own in the Performance Review Template.
- Percentage of bad debts against invoiced revenue (%)
- Percentage of customer billing errors (%)
- Percentage of inventory in accounts payable (%)
- Percentage of invoices disputed (%)
- Percentage of overdue invoices (%)
- Percentage of past due accounts payables to total accounts payables (%)
- Percentage of past due accounts receivables to total accounts receivables (%)
- Percentage of payable invoices without purchase order (%)
- Percentage of receivables outstanding over 120 days (%)
- Account payable invoicing processing costs (Money)
- Account receivable invoicing processing costs (Money)
- Accounts Days Payable (Time)
- Accounts Receivable, Days (Time)
- Accuracy of Accounts Receivable (%)
- Average dollar value of overdue invoices (Money)
- Credit analysis costs as a Percentage of revenue (%)
- Cycle time to resolve an invoice error (Time)
- Percentage of call agent’s work time spent speaking to callers (%)
- Percentage of calls answered within set timeframe (%)
- Percentage of calls transferred (%)
- Percentage of complaints via phone channel (%)
- Percentage of correspondence replied to on time (%)
- Percentage of customers that are satisfied (%)
- Percentage of email inquiries responded within 24 hours (%)
- Percentage of incidents reported more than once by customer (%)
- Percentage of overdue service requests (%)
- Percentage of resolved calls that have not been closed (%)
- Percentage of service requests closed before deadline (%)
- Answered calls per hour (Number)
- Average # of incidents handled by each first line operatives (Number)
- Average after call work time (Time)
- Average employee costs per incoming phone call (Money)
- Average hold time of calls (Time)
- Average speed to answer phone call (Time)
- Average time open of unsolved service requests (Time)
- Contact frequency (Number)
- Cost per Resolution (Money)
- Customer Complaint Ratio (%)
- First-call resolution rate (%)
- Number of complaints (Number)
- Percentage man hours available (%)
- Percentage new hires achieving 12 months service (%)
- Percentage new hires achieving satisfactory appraisal at first assessment (%)
- Percentage of actual vs target new employee compensation (%)
- Percentage of competent applicants for open job positions (%)
- Percentage of employees receiving regular performance reviews (%)
- Percentage of high performing employees (%)
- Percentage of HR budget spent on training (%)
- Percentage of job positions filled with external agency (%)
- Percentage of low performing employees (%)
- Percentage of management FTEs (%)
- Percentage of new hire retention (%)
- Percentage of part-time employees (%)
- Percentage of sick days (illness rate) (%)
- Percentage of total compensation tied to performance (%)
- Percentage of vacancies filled internally (%)
- Administration cost per employee (Dollar)
- Average cost of recruitment per employee (Dollar)
- Average net income per employee (Dollar)
- Average hours worked per week (Time)
- Average open time of job positions (Time)
- Average overtime hours per person (Time)
- Average salary per employee (Dollar)
- Average telephone/communication costs per employee (Dollar)
- Average tenure per employee (Time)
- Average training costs per employee (Dollar)
- Average training days per employee (Number)
- Company training expenditure as Percentage of salaries and wages. (%)
- Cost of office space per employee (Dollar)
- Employee benefit costs as Percentage of labor costs (%)
- Indirect/Direct Personnel Percentage (%)
- Labor costs as Percentage of total costs (%)
- Nearshore and offshore ratio (Ratio)
- New staff versus experienced staff ratio (Ratio)
- Profit per employee (FTE) (Dollar)
- Talent Retention Percentage (%)
- Percentage of canceled checkouts (%)
- Percentage of emails that are opened (%)
- Percentage of leads generated via email (%)
- Percentage of leads generated via organic search (SEO) (%)
- Percentage of leads generated via paid search (PPC) (%)
- Percentage of leads generated via social media (%)
- Percentage of new visitors (%)
- Percentage of online ad budget spent (%)
- Percentage of responses to opened emails (%)
- Percentage of returning visitors (%)
- Percentage of unique visitors / members commenting (%)
- Ad click-through ratio (CTR) (%)
- Alexa Traffic Rank ™ (Score)
- Average Cost per Click (CPC) (Dollar)
- Average number of page views per visitor session (Number)
- Average number of visits per absolute unique visitor (Number)
- Average time on web site (Time)
- Bounce rate (%)
- Checkouts per cart (Number)
- Conversion Rate (%)
- Conversion rate of email generated online traffic (%)
- Conversion rate of marketing/sales campaigns (%)
- Conversion rate of social media online traffic (%)
- Email abuse complaint rate (%)
- Forward Email to a Friend Percentage (%)
- Number of returning visitors (Number)
- Number of unique visitors of web site (Number)
- Number of visitors of web site (Number)
- Opt-out Percentage (%)
- Revenue per ad click (Dollar)
- Revenue per Visit (Dollar)
- Percentage of calls answered within set timeframe (%)
- Percentage of calls transferred (%)
- Percentage of escalated service requests (%)
- Percentage of high priority service requests registered (%)
- Percentage of incidents reported more than once by customer (%)
- Percentage of incorrectly assigned service requests (%)
- Percentage of overdue service requests (%)
- Percentage of reopened service requests (%)
- Percentage of resolved calls that have not been closed (%)
- Percentage of Service Desk Availabilty (%)
- Percentage of service requests posted via web (self-help) (%)
- Percentage of service requests resolved within an agreed-upon period of time (%)
- Percentage of tickets closed without Request (%)
- Average after call work time (Time)
- Average number of calls / service request per handler (Number)
- Average overdue time of overdue service requests (Time)
- Average speed to answer phone call (Time)
- Average time to solve service request (Time)
- Cost to resolve an incident (Money)
- First-call resolution rate (%)
- Percentage of corrective maintenance cost (%)
- Percentage of maintenance hours of operating time (maintenance efficiency) (%)
- Percentage of maintenance issues despite preventive maintenance (%)
- Percentage of maintenance issues that could have been resolved with preventive maintenance (%)
- Percentage of maintenance requests with man-hour estimate within 10Percentage of actual (%)
- Percentage of new product/service developments launched on budget (%)
- Percentage of new product/service developments launched on time (%)
- Percentage of overdue maintenance requests (%)
- Percentage of preventative maintenance tasks completed by due date (%)
- Average production costs of items (Money)
- Defects per million opportunities (DPMO) (Number)
- Equipment availability Percentage (%)
- Equipment performance Percentage (%)
- Finished Goods Turns (COGS/Average Value Finished Goods) (Number)
- First Run Quality Pass Percentage (%)
- Maintenance cost over asset value (Ratio)
- Maintenance cost per unit (Money)
- Maintenance costs as Percentage of manufacturing costs (%)
- Maintenance costs as Percentage of replacement asset value (%)
- Maintenance costs as Percentage of total sales (%)
- Production schedule attainment (%)
- Raw material turns (COGS/Average raw material) (Number)
- Scrap value Percentage (%)
- Time-to-market of changes to existing products/services (Time)
- Time-to-market of new products/services (Time)
- Unplanned maintenance work percentage (%)
- Warranty claims as Percentage of COGS (%)
- Percentage of leads generated via direct mail (%)
- Percentage of leads generated via email (%)
- Percentage of leads generated via organic search (SEO) (%)
- Percentage of leads generated via paid search (PPC) (%)
- Percentage of leads generated via social media (%)
- Percentage of leads generated via telemarketing (%)
- Percentage of leads generated via trade shows (%)
- Average cost per lead of inbound marketing (Money)
- Average cost per lead of outbound marketing (Money)
- Average response rates of campaigns (%)
- Conversion rate of email generated online traffic (%)
- Conversion rate of marketing/sales campaigns (%)
- Conversion rate of organic online traffic (%)
- Conversion rate of paid online traffic (%)
- Conversion rate of social media online traffic (%)
- Customer Acquisition Cost (CAC) Ratio (Ratio)
- Lead to Pipeline conversion Rate (%)
- Marketing cost per Lead (Money)
- Number of new leads per lead generation employee (Number)
- Promotional spend as percentage of first year sales (%)
- Percentage of customers that are satisfied (%)
- Percentage of repeat business turnover/revenue (%)
- Percentage of returning customers (%)
- Percentage of sales from products launched previous year (%)
- Percentage of sales of clients under 12 months in the company (%)
- Percentage of sales reps at or above sales quota (%)
- Percentage of sales revenue via partner channel (%)
- Percentage product trials that convert in customers (%)
- Average customer acquisitions costs (Money)
- Average new-hire Ramp-to-Quota (Time)
- Average number of items per purchase (Number)
- Average order size (Money)
- Average sales per customer or transaction (Money)
- Average sales revenue per sales person (Money)
- Average time from customer contact to sales response (Time)
- Average time from lead to sales opportunity (Time)
- Average time to close a sales opportunity (Time)
- Close Deals Won Percentage (%)
- Customer Retention Rate (%)
- Gross Margin as a Percentage of selling price (%)
- Number of new leads per lead generation FTE (Number)
- Sales Conversion Cost Per Lead (Money)
- Sales per employee (Money)
- Sell Cycle (Time)
- Percentage of orders delivered with damaged products/items (%)
- Percentage of Orders Requiring Rework (%)
- Percentage of orders/items arrives at the right location (%)
- Percentage of overdue orders (%)
- Percentage of safety stock used (%)
- Average days late per late order (Time)
- Average production costs of items (Money)
- Backlog of orders (%)
- Cash to cash cycle time (Time)
- Customer order cycle time (Time)
- Customer order pick-to-ship cycle time (Time)
- Forecast Accuracy (%)
- Freight bill accuracy (%)
- Freight cost per unit shipped (Money)
- Inventory Accuracy (%)
- Inventory Days of Supply (Time)
- Inventory replenishment cycle time (Time)
- Inventory Turns (Number)
- On time ship rate (%)
- On-time pickups (%)
- Outbound freight costs as percentage of net sales (%)
- Picks per man hour (Number)
- Scrap value Percentage (%)
- Total logistics costs as a percentage of sales (%)
- Total transport cost as Percentage of delivered sales (%)
- Average age of inventory (Time)
- Inactive inventory as Percentage of inventory value (%)
- Insurance costs as Percentage of inventory costs (%)
- Inventory holding costs (IHC) as Percentage of gross sales (%)
- Inventory months of supply (Time)
- Percentage of accuracy in physical stock against system stock (%)
- Percentage of warehouse shrinkage (%)
- Floor space utilization (%)
